Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at shop@kemichal.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
The Oak Land Furniture LTD
Attn: Returns
RMA #
UNIT 7, Set Star Estate, Transport Avenue, TW8 9HF, Brentford
London, Brentford TW8 9HF
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● The product must be unopened and unused for it to be able to be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
07497670887
shop@kemichal.co.uk
This return policy was created using Termly’s Return and Refund Policy Generator.